Work with a leading dental provider to improve service and reduce costs related to their network infrastructure, data center, and external contractors. Assisted in building an in-house support team to replace their existing managed service provider. Replaced multiple external vendors with internal solutions customized to fit their business processes while drastically reducing costs. Reduced infrastructure deployment time and costs for new practices, standardized on equipment to reduce support costs, and trained new staff. Designed and developed an internal tracking systems to replace external contractors and vendors for statistics and financial information automatically from practices offices. Worked with Linux, FreeBSD, Windows, Asterisk, Eaglesoft, Dentrix, ELK, Salt, Python, Django.
Designed and built intfrastructure to support a cloud-based managed intrusion detection service as well as providing support to customers and sales teams for auditing and compliance reporting using FreeBSD, Docker, Kubernetes, Suricta, Python, Django, Elasticsearch, Logstash, Salt.
Launched a business to support a number of clients, with a focus on medical and small business. Designed and released a packaged solution that addresses HIPAA-compliance issues that can scale from small practices to large enterprises. Provided a stable network environment, security of patient data, disaster recovery, monitoring, alerting, user support, and data analytics.
Developed a variety of products designed to enable managed service providers to remotely support and manage their client networks. Technologies primarily consisted of Django, Node JS, Visual Basic, and C# along with tools like Redis, Postgres, Elasticsearch, HAProxy, Docker and Vagrant.
Worked remotely as a Developer on a secure communications application using several technologies including Django, Salt, MySQL, Apache, Vagrant, Node.js, Mongo, and Redis. After project completion I transferred to the commercial services security division to work as a systems engineer managing and supporting the intrusion detection ecosystem involving technologies like Elasticsearch, Django, Salt, Node.js, MySQL, Nginx, MongoDB, Snort, and Bro until the administration decided there was no money to be made from commercial intrusion decetcion services.
Working as a systems engineer for a family-owned business serving a wide variety of clients that need network design, management, and support without the cost of employing a full-time team of staff.
My primary clients include:
Helped run a small web hosting provider involving a handful of Linux servers. Hosted sites for clients, friends, and family. The project was an experiment to test the strengths and automation capabilities of Linux in a production environment.
I volunteered from January 2001 until February of 2005, at which time I was hired on part-time. In September 2005 I was brought on full-time. While on-duty, I responded to 911 requests for assistance aboard an ALS ambulance and/or technical rescue vehicle. Duties included providing patient care, teamwork, critical thinking, problem solving, and respect for the changing command structure on emergency scenes. Helped maintain the services IT systems.
Provided support on an on-call basis to numerous companies and individuals in the Columbia River Gorge area, providing phone, e-mail, and on-site support for a variety of Windows and Linux networks.
I provided buildings and grounds security for a members only resort in addition to checking in/out guests from the park.
I designed and developed web-based applications for customers and for internal use. I designed and maintained the company intranet, including business applications for tracking telephone circuit repair, installation of new services, and interfaces for support personnel to monitor various network device logs relating to customer accounts.
I was regularly tasked with installing and configuring new hosting servers and co-location machines in addition to new employee workstations. I was on-call 24/7 to support critical infrastructure that kept an average of 1,000 users online at any one time.
I have a passion for solving problems through software development and automation. This saves time, reduces costs, reduces errors, and frees people up to take on new and interesting challenges.
I specialize in network design, and automation. In my free time, I created a solution called "Practice in a Box" that my employer decided to use and sell to medical companies to meet the needs of their rapid expansion from a handfull of offices to tens of offices across in each of multiple states. The solution employed routing and firewalling, virtualization of the internal servers, on-disk encryption for patient data as well as encrypted off-site backups. A wireless solution was packaged wih the solution as well as switching equipment, file synchronization, cryptolocker prevention and alerting, remote support tools, and even monitoring and alerting for all the equipment, services, and business processes. The initial test build took 30 days to complete. After working diligently to automate the configuration, I was able to reduce the build time to approximately 16 hours.
Most of my activities are largely unsupervised with occasional meetings. I work to understand the vision and mission of my employer and strive to ensure I am constantly working towards those goals.
I am experienced with monitoring ticket queues for engineering issues to detect/fix problems with minimal or no input from management and minimal impact to our clients. I am comfortable with shit work and have worked always-on-call schedules. I have been the point-of-contact for any low-level network issues involving routing, VLANs, VPNs, troubleshooting various protocol issues, and I also manage the company hosting infrastructure.
For my other employer, I work as a developer on a variety of products designed to enable managed service providers to remotely support and manage their client networks. I primarily work with Django and Node.js using various technologies like Redis, Postgres, Elasticsearch, HAProxy, Docker, and Vagrant in Linux and FreeBSD. On the Windows site, I have to write tools in VB.NET with some C#.
My passion for automation and software development comes from working for Gorge Networks. While I was there I became frustrated with their sign-up process. It consisted of gathering customer information over the phone and then emailing it to our billing department. Technicians would sometimes forget a necessary piece of information which would require us to call the customer back. Our billing department would input the information into our billing system, bill the credit card, and then print several copies of a 'new user report' at 5 PM. Users who signed up after 5 PM usually had to wait until the next evening at 5 PM to get started. The 'new user' report would be given to several technicians who would each pick one of several systems on our network (like our mail server, RADIUS server, web hosting server, etc...) and start entering new customer data. The process was fraught with the possibility of errors. Typos could cause significant frustration for a customer.
Customers were told throughout the day to try connecting after 6 PM and to call us back if there were any problems. Unfortunately we stopped answering the phones around 6 PM, and customers were left frustrated and were prone to playing with their settings in an attempt to try to fix the problem. This would usually cause more work for our support staff in the morning.
I spent several months working between phone calls and after-hours to automate the sign-up process, and finally built a set of web forms, and a CD that could be handed out at local stores in our service area that would walk customers or our technicians through gathering all the required information. The data would then be validated by our servers, the customer credit card would be automatically charged, and then the scripts would automate creating accounts in all the various systems and databases. Finally, the CD would automatically configure the customer computer properly and allow them to connect. This would all occur over the span of about 45 seconds.
This new system reduced the number of support calls we received, reduced user frustration, and freed up staff at the end of the day by no longer requiring them to spend time manually entering and verifying account data in multiple disparate systems.
In my spare time I research and develop custom applications for companies, play with new technologies, and I try to better myself and my knowledge of every aspect of IT. When I am not working, I love hanging out with my family, working on my farm, and helping my community.